Customer Service
Problems with an order?
If something is wrong with an order, we certainly do want to help you. Please read the following for more information on how to proceed. Shipping Problems:
Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. Shipping Damage:
Damages must be reported and filed with carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Carrier Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions. Missing Items:
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock we may have to split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid Wrong Items:
If you received a wrong item, this should be reported within 3 business days from date of receipt. If the wrong item was "due to our mistake", we shall refund you for the return shipping via UPS ground or USPS Media Mail. If the wrong item is not due to our mistake, the customer is responsible for the cost of shipping back the item for an exchange.
To obtain the status of an order, enter the confirmation number and click Go!.
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